Fill the floor. Keep it full.

BPO hiring software is the tooling an outsourcing provider uses to turn a flood of applicants into agents on the floor by the client's go-live date. In practice that means three jobs: sorting high applicant volume, replacing the first-round phone screen, and predicting who will still be there after ninety days. Truffle does the screening layer — resume screening, one-way video interviews, and assessments — and leaves your ATS, WFM, and payroll systems alone.

There is no cap on positions or applicants, only on how many screenings your monthly credit pool covers. A screened resume costs 1 credit, an assessed candidate 2, and a completed one-way interview 5, all from one shared pool. Scale is 4,000 credits at $599 a month, and extra credits are $0.25 each on Core and up. A ramp that needs more than that is what the Custom plan is for.

Truffle runs alongside them as the screening layer. Your ATS stays the system of record, your WFM system still does forecasting and scheduling, and payroll, background checks, and E-Verify stay where they are. Truffle connects natively to Indeed, Ashby, Bullhorn and six other ATSs, to most other systems through Zapier or the API, and writes the score and summary back onto the candidate.

Yes, and for offshore and nearshore hiring that is the point. One-way interviews are asynchronous: the candidate records on their phone with no app, no login, and no scheduled slot, so a recruiter in Austin never has to book a call with a candidate in Manila. Automatic reminders go out after 1, 3 and 7 days. A typical interview runs 10 to 15 minutes for the candidate.

Mostly procurement. HireVue and Harver are enterprise platforms sold through a sales cycle with implementation attached, and neither publishes a price. Truffle is self-serve from $49 a month, a role goes live in about 10 minutes, and resume screening, one-way interviews, and assessments are all included on every plan rather than priced as modules. For a provider running a few hundred seats, that is the difference between screening this quarter and screening after the rollout.

No. Truffle scores and ranks; your recruiters decide. Every AI Match score shows the criteria it was scored against and the evidence behind it, and the AI never auto-rejects anyone. The only automatic rejection is a qualification rule you write and switch on yourself, and it records which requirements were not met. That matters more in BPO than most verticals, because a client audit will eventually ask why a candidate was not advanced and the answer has to be on the record.

Between 12 and 25 cents for a screened resume, 25 to 50 cents for an assessed candidate, and 62 cents to $1.25 for a completed one-way interview, depending on plan. The cheaper end is annual billing on the larger plans. A credit is only charged when a screening produces a result, so applicants who never start cost nothing.

Truffle is built for small and mid-size providers, and for individual recruiting teams and ramps inside larger ones. If you are screening for tens or a few hundred seats, the self-serve plans fit, with published pricing from $49 a month. For higher volumes, the Custom plan is scoped on a short call.