Tools & Templates

How to find candidates who can make tough decisions

Sean Griffith
Chief Truffler

October 23, 2024

Making decisions isn’t always easy—especially when there’s a lot on the line. Whether it’s deciding how to allocate resources, choosing between two key projects, or figuring out how to resolve an issue with a client, you need people on your team who can make smart, well-thought-out choices. That’s where decision-making interview questions come in.

These questions help you figure out how a candidate approaches decisions, weighs the options, and handles the pressure when the stakes are high. If you’re trying to hire someone who won’t freeze up when it’s time to make the tough calls, here’s what to ask.

Table of Contents

    Why decision-making skills are essential

    Everyone makes decisions, but not everyone makes good decisions. A candidate’s ability to think through the options, assess risks, and pick the best course of action is what sets apart the good decision-makers from the ones who are just guessing. Strong decision-making skills can make or break a project, a team, or even an entire business strategy.

    Here’s why it matters:

    • Avoiding costly mistakes: Bad decisions can cost time, money, and opportunities. You need someone who knows how to minimize risks and avoid unnecessary blunders.
    • Handling pressure: The right decision-maker won’t crumble when things get tense. They’ll stay cool and think clearly, even when there’s pressure to act fast.
    • Efficiency: A strong decision-maker can evaluate situations quickly and choose the best path forward without getting bogged down in indecision.
    • Leadership: Good decision-making is key to strong leadership. Whether they’re leading a project or a team, they need to make choices that benefit the whole group.

    Top decision-making interview questions

    Here are some decision-making interview questions you can ask to see how candidates handle the process of making decisions under pressure:

    1. Tell me about a time when you had to make a decision with limited information.

    Not every decision comes with all the facts laid out nicely. This question helps you see how they handle uncertainty. Do they freeze up, or do they trust their judgment and move forward?

    2. What was the toughest decision you’ve had to make at work? How did you arrive at that decision?

    This question shows you what the candidate considers a “tough” decision and how they deal with pressure. You want to hear about their thought process, how they weighed the options, and why they chose the path they did.

    3. Can you give an example of a time when you had to choose between two equally good options?

    Sometimes, it’s not about choosing between right and wrong—it’s about choosing between two great options. You want to see how they weigh the pros and cons and decide which choice is best for the team or project.

    4. How do you prioritize decisions when everything seems urgent?

    In fast-paced environments, everything feels like a priority. This question helps you understand how the candidate manages their time and prioritizes decisions when they’ve got a lot on their plate.

    5. Tell me about a time you made a decision that wasn’t popular. How did you handle the fallout?

    Sometimes, the right decision isn’t the most popular one. You want someone who can stand by their choices, even when they face pushback. Look for answers that show they handled the situation professionally and worked to get the team on board.

    What to look for in candidate answers

    When you’re listening to their answers, focus on how they approach the decision-making process—not just the outcome. Here’s what you should be paying attention to:

    • Rational thinking: Are they walking you through a clear, logical thought process? A good decision-maker doesn’t just go with their gut—they back up their choices with facts and reason.
    • Confidence: Do they seem confident in their ability to make tough calls, or do they hesitate and second-guess themselves? You want someone who can make decisions and stand by them.
    • Accountability: When discussing past decisions, do they own the outcome, whether it was good or bad? A strong candidate will take responsibility for their decisions and learn from any mistakes.
    • Adaptability: Are they flexible enough to adjust when new information comes in? You want someone who can pivot if necessary, without being stubborn about their original decision.

    How to dig deeper

    If their answers are a little vague or generic, here’s how to dig deeper to get a clearer sense of their decision-making skills:

    1. Ask for specific examples

    If they give you a general answer like, “I always weigh the pros and cons,” follow up with, “Can you walk me through a specific situation where you had to do that?” This will force them to get into the details.

    2. Push for their reasoning

    If they talk about a past decision, ask, “What alternatives did you consider, and why did you choose the option you did?” This will help you understand how thoroughly they evaluate different options before making a choice.

    3. Use a hypothetical scenario

    Give them a real-world problem they might face in the role and ask how they’d approach the decision-making process. This will show you how they handle pressure in the moment and whether they can think on their feet.

    Why decision-making is critical for your team

    Hiring someone who’s good at decision-making isn’t just about avoiding mistakes. It’s about finding someone who can keep things moving forward, make smart choices under pressure, and lead with confidence. Whether they’re deciding on a small project or making a big strategic call, strong decision-makers are the ones who keep your team productive and on track.

    By asking the right decision-making interview questions, you’ll get a better sense of how a candidate handles tough choices, whether they can stay calm under pressure, and if they’re the kind of person who can guide your team toward success.

    Final thoughts

    Hiring someone with solid decision-making skills can be a game-changer for your team. You want people who can think critically, act decisively, and stand by their choices—even when things get tough. These decision-making interview questions will help you figure out which candidates have the confidence, logic, and accountability to make smart decisions and keep your team moving forward.

    The goal is to find someone who doesn’t just make decisions but makes smart decisions—someone who’s thoughtful, deliberate, and confident when it comes to making the calls that matter.

    Related Resources

    Common interview technique FAQs

    What are the key elements of interviewing known as the 5 C's?

    The 5 C's of interviewing include Competency, Character, Communication Skills, Culture Fit, and Career Direction. Competency involves having the necessary technical skills for the task, often assessed through technical evaluations during the interview.

    How can one conduct an interview effectively?

    To conduct an effective interview, start by making the applicant comfortable, such as by establishing rapport with a shared topic before diving into more challenging questions. Utilize open-ended questions to encourage detailed responses, listen more than you speak, take notes diligently, and be mindful of legal boundaries in questioning.

    What are five effective tips for performing well in an interview?

    When giving an interview, it's advisable to arrive early, prepare a brief summary of your experience relevant to the position, listen attentively to each question, maintain a positive demeanor while avoiding negative remarks about previous employers, and be conscious of your body language and tone.

    What steps should be followed to conduct a proper interview?

    A good interview should begin with a friendly opening to make the candidate feel at ease, followed by proper introductions. Set clear expectations for the interview, treat it as a conversational exchange to gather essential information, and share your leadership philosophies. Finally, allow the candidate to ask their own questions.

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    Sean Griffith
    Chief Truffler
    Sean’s entrepreneurial spark lit early, starting with leadership roles at Best Buy Canada before launching a snow plowing startup that garnered international attention. He scaled SimpleTexting from $1MM to $40MM in ARR, later becoming COO of Sinch's SaaS division, overseeing 750+ employees and $300MM in ARR. A marathoner and sun-chaser, Sean thrives on tackling big challenges.

    Smarter, faster, and fairer hiring starts here.