# How to handle an alternative selection request in Truffle > Set who receives requests for an alternative to the AI-scored interview, then find a pending request in Truffle and mark it handled with notes. Source: https://www.hiretruffle.com/how-it-works/guides/handle-an-alternative-selection-request Last verified against the product: 2026-10-05 Time required: 5 min Every screenshot and label below was captured from the live product. **Outcome.** By the end you know where a candidate asks for an alternative to the AI-scored interview, you have set the Accommodation contact email that receives these requests, and you can find a pending request, open it and mark it handled with internal notes. ## Before you start - A Truffle account. The 7-day free trial works: 30 credits, no credit card. - A live position with a one-way video interview. ## Steps ### 1. See where requests go today While no address is set, owners and admins see a card on **Home**: **Where should accommodation requests go?** It names the address requests reach right now, which is the account owner when nothing is set, and lets you save a different one. ### 2. Open Candidate email in settings In your company settings, **Candidate email** holds the **Accommodation contact email**. It is kept separate from where candidate replies go, and if it is empty, requests go to the account owner. ### 3. Set the address Type the person or shared inbox that handles accommodation requests and choose **Save**. Truffle confirms **Settings updated successfully**. From now on, every request is emailed there. ### 4. Know where candidates ask On the welcome page of a video interview, **About this interview** explains how AI is used. Under it, next to **Learn how AI is used**, is **Prefer not to be scored by AI? Request an alternative**. ### 5. See what the candidate sends **Request an alternative selection process** asks for **First name**, **Last name** and **Email**, and an optional reason. The candidate chooses **Submit request**. ### 6. What the candidate sees next The candidate sees **Got it. Northwind Talent Partners will be in touch.**, with your company's name, and is told to check their email for a confirmation. Truffle also emails the request to your Accommodation contact email. ### 7. Find pending requests on Home **Home** lists pending requests under **Action needed**, with the candidate, the position and how long ago they asked. **Reach out** starts an email to the candidate in your own email app. **Mark handled** closes the request. ### 8. Or in the position's candidate list The position's candidate list shows a banner, here **1 alternative selection request**. Open it to see each request with its date and **View**, and a reminder to reach out directly and not hold the request against the candidate. ### 9. Open the request **View** opens **Alternative selection request**: the candidate's name and email, the position, the date and the reason they gave. Contact the candidate through your normal channels. ### 10. Mark it handled, with notes Choose **Mark as handled**. Truffle explains that this removes the request from your pending list and lets you add **Internal notes (optional)**, such as how you responded. **Only you and your team can see this. The candidate won't.** Choose **Mark as handled** again. ### 11. Check it is closed Truffle confirms **Alternative request marked as handled.** The banner is gone, and the candidate stays in the position's **All** tab. ## FAQ **Who receives the request email?** The Accommodation contact email in your company settings, under Candidate email. If it is empty, the account owner gets it. It is kept separate from where candidate replies go. **Does the candidate need to start the interview to ask?** No. The link is on the interview's welcome page, before they enter their email or record anything. **Does a request show up anywhere besides email?** Yes. Pending requests show on Home under Action needed and as a banner in the position's candidate list. **Does marking a request handled email the candidate?** No. It closes the request in Truffle and saves your internal notes. Contact the candidate yourself. **Who can see the internal notes?** You and your team. The candidate cannot. ## Exact labels in the product These strings are captured from the live product and verified automatically, so they can be quoted directly: `Where should accommodation requests go?` · `Candidate email` · `Accommodation contact email` · `Save` · `Settings updated successfully` · `About this interview` · `Learn how AI is used` · `Prefer not to be scored by AI? Request an alternative` · `Request an alternative selection process` · `First name` · `Last name` · `Email` · `Why you're requesting an alternative (optional)` · `Submit request` · `Got it. Northwind Talent Partners will be in touch.` · `Check your email for a confirmation.` · `Action needed` · `Reach out` · `Mark handled` · `1 alternative selection request` · `View` · `Alternative selection request` · `Mark as handled` · `Internal notes (optional)` · `Only you and your team can see this. The candidate won't.` · `Alternative request marked as handled.` · `All` ## Related - https://www.hiretruffle.com/how-it-works/what-candidates-see - https://www.hiretruffle.com/how-it-works/reviewing - https://www.hiretruffle.com/how-it-works/account - https://www.hiretruffle.com/how-it-works/statuses-and-emails --- Truffle is an AI screening platform for small teams doing high-volume hiring: resume screening, one-way video interviews, and talent assessments, working with job boards like Indeed or an existing ATS. AI surfaces the evidence and you make every decision. Scores never reject a candidate; the only automatic rejection is a qualification rule the employer writes. https://www.hiretruffle.com